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FEVO FAQ

Who is FEVO?

FEVO is the new way to shop with friends. It's The Social Cart™ technology that enables brands to leverage the transactional potential of their customers' social reach. For consumers, FEVO is an enhanced shopping cart experience that allows buyers to leverage their social influence. We connect people to the items and experiences they love with the people they trust the most.

Who do you partner with?

In less than five years, we’ve partnered with more than 600 clients in the sports, music, live events and fashion industries. From the biggest professional sports teams to music festivals, lifestyle brands to sporting arenas, we have a long track record of successful partnerships. For examples, check out our Partners and Case Studies pages.

What exactly is "the power of Instagram, Snap and TikTok," and how do it get it?

You know what people do on social platforms? They share things. Ideas, photos, even items or experiences they just purchased or want to buy. Don’t you want to harness that engagement for your own benefit, instead of allowing Zuck or @Jack sell it back to you? Imagine if you held the key to hearing and unlocking all of the conversations about your brand, on your own domain. Interested? Let’s talk.

How does FEVO turn browsers into buyers?

When friends shop together, they're 41% more likely to buy more.

Tickets

Are my tickets verified?

Absolutely! FEVO’s tickets come straight from the artists, teams or venues themselves, so your tickets are guaranteed, every time.

Why can I only select a certain number of tickets?

This is because there are a limited amount of tickets available consecutively. For example, if you wish to purchase two tickets and you’re only allowed to select one, this means there are only single seats scattered around the venue. There are no consecutive seats available together.

Can you resend my tickets?

Yes, if for some reason you did not receive your tickets or accidentally deleted them, we can send them again. If an email address was entered incorrectly at checkout, it will need to be updated on the account before tickets can be resent.

When will I receive my tickets?

Tickets are sent out 24 hours before the event. For a limited number of offers, they will be sent instantly after purchase.

Do I need to print my tickets?

Sometimes! Be sure to pay close attention to the instructions on your ticket confirmation email. That information will tell you exactly how your tickets need to be presented — whether they need to be printed, have an accompanying photo ID, etc.

My Account

What if I did not receive my confirmation email?

If you did not receive your confirmation email, please be sure to check your spam/junk folder just in case. If it is not there, we’ll be happy to resend it again.

What if I entered an incorrect email address or need to update it?

Once tickets have been sent out, your email address will need to be updated through the ticket office directly.

My confirmation email says it will receive instructions to access tickets through my account but I do not have one, so how can I log in?

When tickets are distributed for these events, an account is automatically created for you using the email you used to purchase your tickets. You will receive an email one to two days before the event, with your seating assignment and instructions on how to log in to the account. It’s a simple process that requires you to use the “forgot password?” tool to create a new one, and at that point, log in with your email. If you have not received an email to reset your password, please visit the “contact us” section of the team's account manager for further assistance in resetting your password.

Purchases

If the section I purchased is sold out, can I still grow my group?

All sales are final, unless the event is cancelled due to unforeseen circumstances.

Refunds

How long will it take for my refund to go through?

If a refund is approved and issued, the funds will be credited to your card in three to five business days.